Privacy Policy

At Deluxe Design Studio, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information from you in the course of providing our services, including:

• Contact Information: Name, phone number, email address, and postal address.

• Project Information: Details about the construction projects you inquire about or engage with us on, such as project scope, plans, and budget.

• Financial Information: Payment details, invoices, and transaction history.

• Website Usage Information: Information about how you interact with our website (e.g., IP address, browser type, and usage patterns). We may collect this data through cookies or similar technologies.

• Other Information: Any other personal information you provide to us voluntarily, such as through surveys, feedback forms, or direct communications.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide construction services, including project design, management, and consultation.

• To communicate with you regarding your project, including updates, quotes, and project status.

• To process payments, manage invoices, and handle financial transactions.

• To improve our website and services by analysing user behaviour and feedback.

• To comply with legal and regulatory requirements.

• To send you marketing communications about our services, special offers, and company updates (if you have opted in to receive such communications).

3. How We Protect Your Information

We are committed to ensuring the security of your personal information. We take appropriate physical, technical, and organisational measures to safeguard your data, including:

• Secure encryption methods for online transactions.

• Restricted access to personal data within our organisation.

• Regular security audits and system updates to protect against unauthorised access or breaches.

While we strive to protect your personal information, please note that no method of electronic transmission or storage is completely secure. As such, we cannot guarantee absolute security, but we will take all reasonable steps to protect your data.

4. How We Share Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your personal information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., subcontractors, payment processors, and IT support). These providers are required to protect your information and only use it for the specific services they provide.

• Legal Requirements: We may disclose your personal information if required by law or in response to a valid legal request, such as a subpoena or court order.

• Business Transfers: If Deluxe Design Studio is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if your personal information becomes subject to a different privacy policy.

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: If your personal information is incorrect or outdated, you can request that we correct it.

• Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., if we are required to retain the information for legal or contractual reasons).

• Opt-Out: If you no longer wish to receive marketing communications from us, you can opt-out by following the unsubscribe instructions in our emails or contacting us directly.

• Complaints: If you believe we have not complied with our privacy obligations, you can lodge a complaint with us. We will investigate and respond to your concerns. You may also contact the Office of the Australian Information Commissioner (OAIC) if you are unsatisfied with our response.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your experience and analyse site usage. Cookies are small text files that are stored on your device when you visit our site. These may be used for:

• Improving website functionality.

• Understanding how users interact with our site.

• Personalising content and advertisements.

You can manage cookie preferences through your browser settings. However, please note that disabling cookies may impact the functionality of certain parts of our website.

7. Third-Party Links

Our website may contain links to third-party websites, such as those of suppliers, subcontractors, or other service providers. These external sites are not operated by Deluxe Design Studio, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these third-party websites before providing them with your personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will post the revised version on our website with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights related to your personal information, please contact us:

Deluxe Design Studio Pty Ltd

Email: admin@deluxedesignstudio.com.au

Phone: 1300 777 313

Mobile: 0410 777 313